ORDER QUESTIONS
  • CHANGE OR CANCEL
    • I NEED TO CHANGE MY ORDER
      • IF YOU WOULD LIKE TO MAKE A CHANGE TO YOUR ORDER, PLEASE CONTACT CUSTOMER SERVICE AS SOON AS POSSIBLE. WE WILL MAKE EVERY EFFORT TO MAKE YOUR REQUESTED CHANGES BEFORE YOUR ORDER IS PROCESSED.
      • PLEASE NOTE THAT ONCE YOUR ORDER HAS BEEN CONFIRMED, WE ARE UNABLE TO MAKE CHANGES.
    • I NEED TO CANCEL MY ORDER
      • IF YOU WOULD LIKE TO CANCEL YOUR ORDER, PLEASE CONTACT CUSTOMER SERVICE AS SOON AS POSSIBLE. WE WILL MAKE EVERY EFFORT TO CANCEL YOUR ORDER. 
      • PLEASE NOTE THAT ONCE YOUR ORDER HAS BEEN CONFIRMED, WE ARE UNABLE TO CANCEL IT. IF YOU WOULD LIKE TO MAKE A RETURN, PLEASE SUBMIT A REQUEST TO CONTACT CUSTOMER SERVICE FOR RETURN INSTRUCTIONS.
  • SHIPPING
    • HOW DO I TRACK MY ORDER?
      • ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION. IF YOU NEED ASSISTANCE, PLEASE CUSTOMER SERVICE.
    • DELIVERY RATES & LEAD TIMES
      • LEAD TIMES
        • ORDERS WITH GROUND SHIPPING MAY TAKE UP TO 2 BUSINESS DAYS TO PROCESS BEFORE SHIPPING OUT.
        • PROCESSING TIME IS NOT CALCULATED IN BELOW SHIPPING TIMES.
        • STANDARD SHIPPING OPTIONS
          • 5-8 BUSINESS DAYS
        • EXPEDITED SHIPPING OPTIONS
          • UPS 2ND DAY AIR
          • UPS 3 DAY SELECT
          • UPS GROUND
            • 2-5 BUSINESS DAYS
        • ORDERS PLACED BEFORE 12PM EST (MONDAY - FRIDAY) WITH EXPEDITED SHIPPING OPTIONS WILL BE SHIPPED WITHIN THE SAME BUSINESS DAY. ORDERS WITH EXPEDITED SHIPPING PLACED AFTER 12PM EST OR ON WEEKENDS/HOLIDAYS WILL SHIP OUT THE FOLLOWING BUSINESS DAY.
      • RATES
        • SHIPPING RATES ARE CALCULATED AT CHECKOUT BASED ON THE PROVIDED SHIPPING ADDRESS AND ESTIMATED WEIGHT OF THE ORDER. ORDERS THAT ARE ABOVE $75 (BEFORE TAX AND SHIPPING) WILL QUALIFY FOR FREE GROUND SHIPPING. IF YOUR ORDER IS OVER $75, YOU WILL NOTICE THE SHIPPING CHARGES SUBTRACT FROM YOUR ORDER TOTAL AT THE VERY END OF THE CHECKOUT PROCESS.
      • DELIVERY INFORMATION
        • ORDERS PLACED ON WWW.CARRYKISMET.COM CAN BE SHIPPED TO UNITED STATES. 
        • ONCE YOUR ORDER IS PACKED AND READY TO LEAVE THE WAREHOUSE, YOU WILL RECEIVE AN EMAIL PROVIDING YOU WITH TRACKING INFORMATION.
        • KISMET IS NOT LIABLE FOR LOST PACKAGES WHEN THE SHIPPING ADDRESS IS INCORRECTLY PROVIDED AT CHECKOUT.

RETURN AND EXCHANGE

  • RETURNS
    • HOW DO I RETURN AN ITEM?
      • PLEASE SEE OUR RETURN POLICY BEFORE PROCEEDING
      • FOR ONLINE PURCHASES, PLEASE CONTACT CUSTOMER SERVICE.
        • PLEASE INCLUDE THE FOLLOWING IN YOUR REQUEST TO CUSTOMER SERVICE:
          • ORDER NUMBER
          • IF YOU DO NOT HAVE YOUR ORDER NUMBER, PLEASE PROVIDE:
            • EMAIL ADDRESS USED WHEN MAKING PURCHASE
            • FIRST AND LAST NAME
            • LAST 4 DIGITS OF THE CREDIT CARD USED TO PLACE THE ORDER
            • ITEM NUMBER(S) YOU WISH TO RETURN
        • WHEN WILL I RECEIVE MY REFUND
          • RETURNS WILL BE PROCESSED WITHIN 5-7 BUSINESS DAYS AFTER THE RETURN ARRIVES BACK AT OUR WAREHOUSE. REFUNDS ARE ISSUED TO THE ORIGINAL PAYMENT METHOD AND YOU WILL RECEIVE A REFUND CONFIRMATION EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED. PLEASE ALLOW AN EXTRA 2-3 BUSINESS DAYS FOR THE CREDIT TO APPEAR BACK ON YOUR STATEMENT.
          • ORIGINAL SHIPPING CHARGES WILL NOT BE REFUNDED.
          • RETURN POLICY
            • WE ONLY ACCEPT RETURNS WITHIN 14 DAYS OF THE DELIVERY DATE FOR PRODUCTS THAT ARE UNUSED AND IN BRAND NEW CONDITION WITH THE TAGS STILL ATTACHED. WE DO NOT ACCEPT RETURNS FOR ANY USED ITEMS. 
            • WE ARE ONLY ABLE TO ACCEPT RETURNS FOR ITEMS PURCHASED DIRECTLY THROUGH OUR WEBSITE. IF YOU PURCHASED THROUGH A THIRD PARTY RETAILER, PLEASE CONTACT THEM DIRECTLY FOR RETURN INFORMATION. 
            • PLEASE CONTACT CUSTOMER SERVICE FOR RETURN INSTRUCTIONS. 
            • ANY RETURNED ITEMS THAT DO NOT MEET OUR RETURN STANDARDS WILL BE MAILED BACK TO YOU WITHOUT A REFUND.
          • EXCHANGES
            • UNFORTUNATELY, WE DO NOT OFFER EXCHANGES AT THIS TIME.
            • IF YOU NEED TO EXCHANGE ANY ITEM(S) FROM YOUR ORDER, YOU WILL WANT TO PROCESS A NORMAL RETURN FOR A REFUND AND PLACE A NEW ORDER FOR THE CORRECT ITEM(S).

          PAYMENT AND SECURITY

          • HAVING TROUBLE WITH YOUR PAYMENT?
            • IF YOUR CARD IS GETTING DECLINED, PLEASE TRY ANOTHER CREDIT OR DEBIT CARD.
            • IF YOU HAVE QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE.
            • WHEN WILL MY CREDIT CARD BE CHARGED FOR MY ORDER
              • IF YOU PAY WITH A CREDIT CARD, YOUR CARD WILL BE AUTHORIZED WHEN YOU PLACE YOUR ORDER, AND YOU WILL RECEIVE AN EMAIL CONFIRMING THAT YOUR ORDER HAS BEEN SUCCESSFUL. WE WILL NOT CHARGE YOUR CARD UNTIL WE PROCESS YOUR ORDER AND SHIP IT FROM OUR WAREHOUSE.
              • IF YOUR CARD IS NOT AUTHORIZED, NO CHARGE WILL APPEAR, AND YOU WILL BE NOTIFIED IMMEDIATELY ON THE SCREEN THAT THE PAYMENT WAS UNSUCCESSFUL. YOU WILL THEN BE ASKED TO PROVIDE ANOTHER METHOD OF PAYMENT.
              • IS MY PAYMENT SECURE? 
                • PAYMENT IS SUBJECT TO VALIDATION AND AUTHORIZATION BY BOTH THE CARD ISSUER/CREDIT COMPANY AND KISMET TO MAINTAIN SECURITY AND TO PREVENT FRAUD. PAYMENT SECURITY HAS A VERY HIGH PRIORITY, THEREFORE, ALL INFORMATION IS SENT THROUGH ENCRYPTED SERVERS (SSL/HTTPS).
                • HOW DO I PAY FOR MY ORDER
                  • WE ACCEPT THE FOLLOWING PAYMENT METHODS
                    • VISA
                    • MASTERCARD
                    • AMERICAN EXPRESS
                    • DISCOVER
                    • JCB
                    • DINERS CLUB
                    • ELO
                    • SHOP PAY
                    • APPLE PAY
                    • GOOGLE PAY
                    • PAYPAL

                  ACCOUNT

                  • I NEED TO CHANGE MY ADDRESS
                    • TO CHANGE YOUR ADDRESS, SIMPLY SIGN IN AND CLICK ‘ACCOUNT’ FROM THE SIDEBAR MENU, THEN CLICK ‘EDIT ADDRESSES.’
                    • I WANT TO VIEW MY ORDER HISTORY
                      • TO VIEW YOUR ORDER HISTORY, SIGN IN AND CLICK 'ACCOUNT' FROM THE SIDEBAR MENU. CLICK ON THE ORDER NUMBER TO CHECK DETAILS REGARDING YOUR ORDER.
                      • I WANT TO UPDATE PERSONAL INFORMATION
                        • TO CHANGE YOUR PASSWORD, EMAIL ADDRESS, OR OTHER PERSONAL INFORMATION ON YOUR ACCOUNT, CONTACT CUSTOMER SERVICE.
                        • I FORGOT MY PASSWORD
                          • IF YOU HAVE FORGOTTEN YOUR PASSWORD, YOU CAN REQUEST A PASSWORD RESET.
                          • GO TO THE LOGIN PAGE AND CLICK ‘FORGOT PASSWORD’ TO THE RIGHT OF THE PASSWORD BOX. ON THE ‘FORGOT PASSWORD’ PAGE, ENTER THE EMAIL ADDRESS YOU HAVE REGISTERED WITH OUR SITE, CLICK THE CAPTCHA FOR SECURITY VERIFICATION, THEN CLICK THE ‘RESET PASSWORD’ BUTTON. 

                          PRODUCT INFORMATION

                          • COUNTERFEITS
                            • HOW CAN I TELL IF A KISMET OFFER IS COUNTERFEIT?
                              • AUTHENTIC KISMETS ARE ONLY AVAILABLE ON OUR WEBSITES OR THROUGH A CERTIFIED RESELLER’S STORE OR WEBSITE. 
                              • WE CANNOT GUARANTEE THE AUTHENTICITY OF ANY ITEMS PURCHASED THROUGH OTHER WEBSITES OR STORES, AND ARE WORKING WITH THE PROPER AUTHORITIES TO GET UNAUTHORIZED SELLERS SHUT DOWN. 
                            • I WOULD LIKE MORE INFORMATION ABOUT THE MATERIALS KISMET USES IN PRODUCTS.
                              • TO LEARN MORE ABOUT THE MATERIALS WE USE IN MAKING OUR KISMET PRODUCTS, CONTACT CUSTOMER SERVICE.
                              • HOW DO I SEARCH FOR AN ITEM?
                                • IF YOU KNOW EXACTLY WHAT YOU NEED, YOU CAN TYPE IT IN OUR SEARCH AND YOU FIND EVERYTHING RELATED TO YOUR SEARCH.
                                • WHERE CAN I FIND INFORMATION FOR A SPECIFIC ITEM?
                                  • THE PRODUCT PAGE FOR ITEMS ON OUR SITE INCLUDE A SHORT DESCRIPTION. IF YOU CLICK ‘READ MORE’ YOU CAN VIEW ADDITIONAL DETAILS UNDER ‘PRODUCT DESCRIPTION’ AND ‘PRODUCT SPECIFICATIONS.’
                                  • CARE
                                    • GENERAL WASHING ADVICE
                                      • YOU SHOULD ALWAYS START BY CHECKING THE INSTRUCTIONS IN THE CARE LABEL.
                                      • GENERAL STORAGE ADVICE
                                        • SOME OF YOUR KISMET PRODUCTS WILL BECOME FIRM FAVORITES THAT YOU WILL USE ON AN ALMOST DAILY BASIS. BUT OTHERS, ARE MORE LIKE RARE TREASURES. STORING THEM CORRECTLY BECOMES A BIG ISSUE. A DAMP, POORLY VENTILATED STORAGE AREA IS YOUR WORST ENEMY, AS THIS IS PERFECT MOULD-GROWING TERRITORY. IT'S IMPORTANT TO STORE YOUR KISMET PRODUCTS IN DRY, WELL-VENTILATED AREAS AWAY FROM DIRECT SUNLIGHT AND HEAT.
                                        • DUE TO THE NATURE OF THE FABRIC DYING PROCESS, COLORS MAY FADE FROM DIRECT SUNLIGHT AND HIGH HEAT. FOLLOW THE WASHING INSTRUCTIONS ON THE CARE LABEL AND STORAGE ADVICE TO KEEP THE ORIGINAL COLOR OF YOUR KISMET POSSESSIONS.
                                      WARRANTY AND REPAIR
                                      • WARRANTY POLICY
                                        • KISMET IS COMMITTED TO MAINTAINING OUR TRADITION OF DELIVERING PRACTICAL YET SUPERIOR PRODUCTS THAT ARE DESIGNED FOR A LIFETIME OF WEAR/USE. KISMET PROVIDES A LIMITED LIFETIME WARRANTY TO ORIGINAL PURCHASERS OF KISMET PRODUCTS WHO HAVE A RECEIPT OF PROOF OF PURCHASE FROM AN AUTHORIZED SELLER. 
                                        • KISMET’S LIMITED LIFETIME WARRANTY EXTENDS ONLY TO PRODUCTS PURCHASED FROM AUTHORIZED SELLERS THAT ARE SUBJECT TO AND COMPLY WITH KISMET’S QUALITY CONTROLS. BECAUSE KISMET IS UNABLE TO OVERSEE AND CONTROL THE QUALITY OF ITS PRODUCTS SOLD BY UNAUTHORIZED SELLERS, KISMET’S LIMITED LIFETIME WARRANTY IS NOT VALID ON PRODUCTS PURCHASED FROM UNAUTHORIZED SELLERS OR ON PRODUCTS THAT WERE PURCHASED SECONDHAND. 
                                        • KISMET HAS THE AUTHORITY TO DETERMINE THAT IF THE COST OF THE REPAIR EXCEEDS A REASONABLE AMOUNT, A REPLACEMENT PRODUCT WILL BE ISSUED IN LIEU OF A REPAIR. WE DO NOT PERFORM NON-WARRANTY RELATED REPAIRS OR ALTERATIONS, AND THE LIMITED LIFETIME WARRANTY DOES NOT COVER REPAIRS DUE TO ACCIDENTAL DAMAGE. 
                                        • IF YOUR GARMENT HAS A MANUFACTURING DEFECT, PLEASE CONTACT CUSTOMER SERVICE. THE AVERAGE TURNAROUND TIME FOR A REPAIR IS APPROXIMATELY THREE TO FOUR WEEKS. IN ORDER TO ADHERE TO GOVERNMENT REGULATIONS ALL ITEMS ARE REQUIRED TO BE CLEANED PRIOR TO BEING RETURNED FOR REPAIR. 
                                        • WHAT ARE CONSIDERED MANUFACTURING DEFECTS?
                                          • THE FOLLOWING VARIABLES ARE CONSIDERED TO BE MANUFACTURING DEFECTS AND ARE COVERED UNDER THE KISMET LIMITED LIFETIME WARRANTY
                                            • SPLIT SEAMS
                                            • BROKEN SNAPS AND/OR BUTTONS
                                            • BROKEN ZIPPERS
                                          • WHAT IS CONSIDERED ACCIDENTAL DAMAGE?
                                            • THE FOLLOWING VARIABLES ARE CONSIDERED ACCIDENTAL DAMAGE CONTROL ALSO KNOWN AS NORMAL WEAR AND TEAR AND ARE NOT COVERED UNDER THE KISMET LIMITED LIFETIME WARRANTY:
                                              • STAINS
                                              • FADING AND/OR DISCOLORATION DUE TO IMPROPER CARE AND/OR EXCESSIVE SUN EXPOSURE
                                              • MELTED ZIPPERS, FABRIC
                                              • RIPS, TEARS, AND/OR CUTS
                                              • FABRIC ABRASION AND/OR FABRIC PILING

                                            OTHER 

                                            • DO YOU OFFER GIFT RECEIPTS?
                                              • GIFT RECEIPTS ARE NOT AVAILABLE THROUGH OUR CHECKOUT.
                                              • HOW DO I CONTACT CUSTOMER SERVICE?
                                              • HOW DO I VERIFY A RESELLER?
                                              • DO I NEED AN ACCOUNT TO SHOP WITH YOU?
                                                • NO, YOU DO NOT NEED AN ACCOUNT TO SHOP WITH KISMET
                                                • HOWEVER, CREATING AN ACCOUNT WILL ALLOW YOU TO ORDER WITHOUT HAVING TO FILL IN YOUR DETAILS EVERY TIME YOU SHOP ON OUR WEBSITE. YOU WILL ALSO BE ABLE TO VIEW YOUR ORDER HISTORY AND TRACK YOUR RECENT ORDERS.
                                                • CAN’T FIND YOUR QUESTION?